SHIPPING POLICY

Shipping costs

Standard Delivery: £1.00-3.50 depending on weight, first class Royal Mail.

Express Next Day Delivery: £5.50, Tracked Royal Mail.

Free delivery for orders over £35.00

 

Lead Time

We endeavour to process your order between 3-5 business days for standard delivery and 1-2 business days for Express Delivery. This excludes busy times such as Christmas, Valentines or other holidays.

Amorphous Soaps only ships to the UK.

RETURN POLICY

Returns 

We love our products and we hope you will too! All orders are inspected before posting to make sure they are perfect for you.  If for any reason you are unhappy then please let us know by emailing us on info@amorphous-soaps.co.uk and we will be very happy to assist you.

We accept returns of unused items, within 14 days of delivery. Please return the items you are unhappy with, within 30 days of delivery, in their original condition. Please contact info@amorphous-soaps.co.uk for a free return label.

 

Cancellations

If you would like to cancel your order, please notify us before dispatch, stating your order number, at info@amorphous-soaps.co.uk


Lost or stolen packages

We use Royal Mail to deliver our packages, please allows 14 days from the date of your shipping confirmation for your parcel to arrive. If you believe your order has been lost then please email info@amorphous-soaps.co.uk and we will investigate what’s gone wrong.

We are not responsible for packages that are delivered to the wrong address due to an incorrect or incomplete shipping address provided by the customer.


Damaged Packages 

If you’ve received your parcel damaged you will need to contact us within 48 hours of delivery. We handle damage claims on a case by case basis, please contact us if you have any issues.

WHOLESALE INQUIRIES

Amorphous Soaps offers wholesale to eco conscious retailers who want to expand their product range. At the moment we offer wholesale on all soaps. For more information and a price list please contact us on orders@amorphous-soaps.co.uk.